Transfers of Care Around Medicines (TCAM)/EMOP

Community pharmacist support for patients leaving hospital

When some patients leave hospital they can need extra support taking their prescribed medicines. This may be because their medicines have changed or they need a bit of help taking their medicines safely and effectively.

The transfer of care process is associated with an increased risk of adverse effects. 30-70% of patients experience unintentional changes to their treatment or an error is made because of a miscommunication.

This is what the Transfers of Care Around Medicine (TCAM) project aims to address.

When patients discharged from hospital are identified as needing extra support, they are referred through a safe and secure digital platform for advice from their local community pharmacist.

Eastern AHSN has initiated and supported the TCAM or sometimes referred to as Electronic Medicines Optimisation Pathway (EMOP) programme for pharmacy providers in the east of England. PharmOutcomes make electronic prescribing around care discharges to the community faster, more accurate and more efficient for health professionals and patients.

Click here to view a video guide outlining key aspects of PharmOutcomes and further information on improving medication safety and communication.

The EMOP resources page contains step-by-step films and guidance documents on using PharmOutcomes.

The programme has now gone live for all hospitals in Essex.

All pharmacies have been opted in to receive messages from the hospital when vulnerable patients who use their pharmacy are discharged. Please ensure you have a system in your pharmacy to identify when these referrals are received.

LPC Resources


PharmOutcomes Community Pharmacy Screen Shots

Essex LPC will be contacting contractors where it appears that referrals have been sent but not accessed. This is to ensure you have all the support you need to get up and running with the system. If you require any support with this important new initiative, please contact us on